Frequently Asked Questions

Find quick answers to common questions about our hosting services, billing, and technical support.

🌐 General Questions
What is Hosting Price?
Hosting Price is a premium web hosting provider offering a wide range of hosting solutions from shared hosting to dedicated servers, designed for businesses of all sizes.
How do I get started?
Simply choose a hosting plan, complete your order, and your account will be set up instantly. You'll receive a welcome email with login details and getting-started instructions.
Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee on all shared hosting plans. If you are not satisfied, contact our support team for a full refund within 30 days of purchase.
💳 Billing & Payments
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, Amex), PayPal, and bank transfers for annual plans. All transactions are secured with SSL encryption.
Can I upgrade or downgrade my plan?
Absolutely! You can upgrade your hosting plan at any time from your control panel. Downgrading may be done at the end of your billing cycle. Contact support if you need assistance.
Are there any hidden charges?
No hidden charges. The price you see on our pricing page is what you pay. Any applicable taxes will be displayed clearly at checkout.
⚙️ Technical Support
What control panel do you use?
We use cPanel — the industry-leading control panel — for all shared and reseller hosting plans. VPS and dedicated server customers can choose from cPanel, Plesk, or a clean OS install.
Do you offer free SSL certificates?
Yes! All hosting plans come with a free Let's Encrypt SSL certificate, auto-installed and auto-renewed. Premium SSL certificates are also available for purchase.
What is the uptime guarantee?
We guarantee 99.9% uptime on all hosting plans. Our infrastructure uses redundant power, RAID storage, and enterprise-grade network equipment to keep your site online at all times.
Can I host multiple websites on one plan?
Yes! Our Business and higher plans support unlimited domains and websites. The Starter plan supports 1 website. Upgrade anytime to host more sites.